Frequently Asked Questions
Q. Who is allowed access to the artsonfilm archive?
A. ONLY HE and FE members of the UK Federation can access this service.
Q. Quicktime reports forbidden when clicking on the link. Why?
A. The firewall in your institution is blocking port 554 UDP/TCP and quicktime is not able to revert to streaming over http. If your institution does not allow streaming in your firewall ou may need to configure quicktime to connect to the proxy of your institution.
or quicktime is connecting through a different ip address than the one that was used to authenticate through Shibboleth.
Q. What media players do we support?
A. We only support Quicktime and VLC media players.
Q. Why do I get the following warning?
A. VLC player needs to be configured in the preferences as explained in the window above.